Introduction of 96766 Customer Service Center

Shaanxi Radio and Television Network 96766 customer service system platform since October 2006 with a new look officially launched, with rapid and accurate service quality has won the praise of radio and television network users across the province。96766 Customer service system platform adopts advanced CTI technology and Internet combination，It integrates the latest technologies such as ACD, IVR, TTS, VOIP, WAP, WECC and CRM，To "intimate service，Satisfaction first "for the service concept，Create a "warm service" brand，Provide high-quality services such as business consultation, business acceptance, fault reporting, fee inquiry, user complaints and suggestions for all kinds of users of Radio and television network (including cable TV, data private network, digital TV, Radio and television, etc.);"Mutual benefit, win-win cooperation" as the market development concept，Relying on broadcasting network advantage platform resources and rich experience in operation and management，Provide Internet customer service and mobile payment services for government, transportation, energy, news media, education, e-commerce, logistics and other industries。We will be committed to continue to provide users with more quality, fast professional services!

Customer service hotline function: accept the user radio and television network business consultation, fault repair, complaints and suggestions。

Service supervision hotline function: accept the user's local upgrade complaints, service work supervision, etc。

Working hours: All day, holidays。

Second, online customer service introduction

Shaanxi Radio and Television Online customer service relies on the Internet to provide business consulting, business acceptance, fault reporting, fee inquiry, user complaints and suggestions acceptance, product online promotion, marketing and service information release and other services for all types of users of Shaanxi Radio and television network (including cable TV, data private network, digital TV, Radio and television, etc.)，To provide customers with "one-stop" services on the Internet。We will be committed to continue to provide users with more quality, fast professional services!

Web customer service

Click on the company's official website, online business hall suspended online customer service icon, you can enter the online conversation mode。

Wechat customer service attention way

Customers can scan Shaanxi Radio and television networkWechat QR code、搜索“Shaanxi Broadcasting network "wechat public numberPay attention。